Contact information
Contact Us
We’re here to help! Whether you have a question about an order or just want to chat about our latest designs, feel free to reach out.
How to Reach Us:
- Email: wykedonemedia@gmail.com
- Response Time: We typically respond within 24–48 hours, Monday through Friday.
Regarding Damaged Items:
If you are contacting us regarding a defective or damaged product, please include your order number and attach clear photos of the item and the shipping label. This allows us to process your replacement as quickly as possible.
Frequently Asked Questions (FAQ)
When will I receive my order?
Because each item is custom-printed just for you, it usually takes 2–5 business days for production. Once shipped, delivery typically takes an additional 3–7 business days depending on your location. You will receive a tracking link via email as soon as your order heads out the door.
Can I change my order or shipping address?
Since we strive for fast production times, orders are sent to our printing partners almost immediately. We can only make changes if the order has not yet entered the production phase. Please email us immediately with your order number if you notice a mistake.
How do I know which size to pick?
Every product page includes a detailed Size Chart. We highly recommend measuring a favorite shirt you already own and comparing it to the chart to ensure a perfect fit, as we cannot offer exchanges for incorrect sizing.
What happens if my order is lost?
If your tracking hasn't updated in over 10 business days, please let us know. Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date so we can arrange a replacement.
Do you offer gift wrapping or custom notes?
Currently, our items ship directly from our printing partners in standard protective packaging. While we can’t include personal gift notes or special wrapping at this time, we focus on ensuring your item arrives in pristine condition.
I ordered multiple items, but only one arrived. Where is the rest?
To get your gear to you as fast as possible, we sometimes ship items from different printing facilities. If your order contains different types of products (like a mug and a hoodie), they may arrive in separate packages at slightly different times.